|
About voice greetings
You cannot create a new greeting through the Webmail interface. If you have an existing greeting that you created using another interface such as the FirstClass client, you can edit it by clicking it.
Types of voice greetings
For all external calls, the system will look for an external greeting.
For all internal calls, the system will look for an internal greeting. If there is no internal greeting, the system will look for an external greeting to play.
Both external and internal greetings will be searched for in the following order:
Greeting for calling or called number
You can have greetings which play for specific called numbers (if you have more than one phone number linked to your FirstClass Unified Communications Mailbox), or for chosen callers (calling number). The system will check for these settings and override other less customized greetings.
Enabled greeting
This is a standard enabled greeting with no custom settings. Your external greeting will play for internal callers if you have not recorded an internal greeting.
Spoken name
Your spoken name will identify you as the sender for any voice message sent to FirstClass Unified Communications users. If you record no other greetings, your spoken name and the default system greeting will play for all callers.
System greeting
If you have recorded no greetings, the system greeting will play and the system will play your name using text-to-speech if you have this feature installed. The system greeting will be similar to the following:
"Welcome to FirstClass Call Answering. <Name> is not available to take your call at this time. Please leave a name, number and message after the tone."
| 
