Form tabs
Reset and Refresh
Clicking Reset on the Voice Services Monitor form will reset all values on all tabs, not just the ones on the tab you have currently selected for viewing.
The Refresh button will refresh all data on the Voice Services Monitor (on all tabs) to the current time, but will not reset any totals. The Voice Services Monitor refreshes automatically every three seconds.
Summary tab
Port statistics
Type
Voice sessions and fax sessions are logged separately.
Status
Green - Voice Services is running.
Black - Voice Services is not running.
Amber - Voice Services is not connected to the FirstClass Server, or there is only one available port on the Brooktrout card.
Red - All ports are in use.
Active ports
If any ports are in use, this number will be displayed. A bar will illustrate the percentage of total available ports in use.
MWI activity
Set
This is the number of times the MWI was activated by Voice Services.
Cleared
This is the number of times the MWI was cleared by FirstClass Unified Communications users.
Latest session
Details of the most recent session processed by Voice Services. It can be a login or call answer session.
Totals since last reset
As of
The date and time the monitor was last reset.
Sessions
The total number of all phone session types. This includes messages left, faxes received, and message retrieval sessions.
Items
The total number of voice messages or fax pages created.
Size
The total size of all items received. The size variable will change depending on the size (KB, MB).
Connection time
The total connection time for all phone session types. This includes the time leaving messages and faxes as well as the time retrieving messages and faxes by phone.
Details - Voice tab
Session statistics are recorded from the last time Voice Services was started or from the last time the Reset button was clicked (whichever is most recent).
Calls answered
Sessions
The total number of times Voice Services was accessed to leave voice messages.
Messages left
The total number of voice messages left for all FirstClass Unified Communications users.
Size
The total size of all incoming voice messages.
Connection time
The total connection time for all call answering sessions.
Mailbox logins
Sessions
The total number of times Voice Services was accessed by phone for message retrieval.
Messages recorded
The total number of outgoing voice messages recorded by FirstClass Unified Communications users.
Size
The total size of all outgoing voice messages recorded by FirstClass Unified Communications users.
Connection time
The total time for all voice message collection by phone access.
Totals
As of
The date and time Voice Services was started or the last time the Reset button was clicked (whichever is most recent).
Sessions
The total voice sessions (voice messages left and voice messages retrieved by phone access).
Items
The total number of voice messages created (by callers and FirstClass Unified Communications users).
Size
The total size of all voice messages.
Connection time
The total time for all voice messages left and voice message collection by phone access.
Details - Fax tab
Session statistics are recorded from the last time Voice Services was started or from the last time the Reset button was clicked (whichever is most recent).
Incoming faxes
Sessions
The total number of times Voice Services was accessed for fax delivery.
Pages
The total number of fax pages received. Whether users have selected to receive faxes in PCX format (one attachment per page) or DCX format (one attachment for all pages), the Voice Services Monitor counts the total number of incoming pages, not the number of attachments.
Size
The total size of all faxes received.
Connection time
The total connection time used to receive all faxes.
Outgoing faxes
This is the total number of faxes that were retrieved using the same-call FaxBack feature.
Sessions
The total number of faxback sessions.
Pages
The total number of pages faxed out by faxback.
Size
The total size of all faxes retrieved using faxback.
Connection time
The total connection time used for all faxback sessions.
Totals
As of
The date and time the Voice Services Monitor was last reset, or the last time Voice Services was started (whichever is most recent).
Sessions
The total number of fax sessions processed by Voice Services.
Pages
The total number of fax pages received and sent.
Size
The total size of all faxes received and sent.
Connection time
The total connection time used for fax receipt or delivery.
Details - Text-To-Speech tab
Current TTS engines
The number of text-to-speech engines currently in use.
Peak TTS engines
The highest number of concurrent text-to-speech engine engines used since last reset.
Licensed TTS engines
The number of text-to-speech engines your system is licensed for.
License limit alert
During regular use, the LED will be green.
If the text-to-speech license limit is reached since the LED was last cleared (click Clear), the LED will be amber.
If the text-to-speech license limit has been exceeded since the LED was last cleared (click Clear), the LED will be red.
If the LED is red you should consider increasing the number of text-to-speech licenses on your system.
Details - System tab
Version number
This is the Voice Services version number currently running.
Server version number
This is the FirstClass server version number currently running.
Details - MWI
Click Start Audit to initialize a full MWI audit of all user Mailboxes. The MWI will only set the most recent MWI request for each userID.
The MWI audit is also performed at Voice Services startup time and each time the Voice gateway reconnects to the server.
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