Form tabs
Use this form to set all Voice Services settings. If you are clustering several Voice Services modules, you must complete this form for each module.
General tab
Set default preferences about how Voice Services will handle call answering sessions on this tab.
Voice Services account name
Enter the name of the Voice Services account. If you have several Voice Services modules clustered to one FirstClass server, name these gateways logically for easy future identification.
Voice Services prompts folder
Enter the full path to your Voice Services prompts folder. If the defaults were used, this will be c:\FCServer\vs\prompts. Never enter another slash at the end of this path.
Fax station ID
This is the name and/or phone/fax number that will appear at the top of all outgoing faxes.
Default system language
Choose your default system language from the dropdown menu.
Voicemail interface
Choose your default voicemail interface. Users can override this in their preferences.
Remove trailing dial tone
Some switches generate a dial tone to signal the end of a call.
Select this if all messages are ending with a long dial tone.
Clear this if the last second of all messages are being cut off.
Local calls require area code
Select if all local calls require 10-digit dialing.
Minimum message length
1000 milliseconds is the default. Any messages shorter than this will produce a Called, No message notification instead of a voice message.
If there is no server connection
Choose one of the following options:
• Play message
When Voice Services is not connected to the server, a message will play informing all callers that the system is currently unavailable. The connection will then be terminated.
• Play message and system revert
A message will play informing callers that Voice Services is currently unavailable. The call will then transfer to the system revert number.
• Do not answer calls
Calls will not be answered.
When Voice Services is configured with a T1 PRI interface, this option must be selected if you want the server to automatically perform an MWI audit when the gateway reconnects.
Call Logging tab
Use this tab to configure outbound call logging information.
Choose where you want the calls to be logged.
Choose to start new logs daily or monthly.
Numbers tab
Use this tab to designate functionality to specific system numbers to be used by your PBX and Voice Services.
Voice Services DN
The number you dial to access Voice Services (the pilot number).
If you receive a call from an unknown number, this is the "From" number that will be displayed on the message. If you leave this field blank, the "From" number on messages from unknown numbers will be Unknown.
When Voice Services is configured with a T1 PRI interface, you can assign more than one Voice Services DN. Enter each number, separated by commas.
Express Delivery DN
The DN for Express Delivery. You must specify a number in this field if you want to use the Express Delivery option.
Express Delivery allows FirstClass Unified Communications users to leave a quick message for another FirstClass Unified Communications user without calling the person directly.
System revert DN
This is the number you direct all callers to when they simply want to talk to a live person (usually reception). This can be any valid DN.
Internal extension length
Enter the number of digits in your internal extension numbers.
Name dial prefix
When leaving a message, if the caller does not know the user’s extension number, he can dial this number and then spell the recipient’s name. This number should not be the same as the first number of any internal numbers, the system revert number, or your outside line access number.
Local country code
Enter your local country code (1 in North America).
Local area code
Enter your office number's area code.
Long distance code
Enter the long distance code for your area (1 in North America).
Local outside line code
Warning
Leave this field blank in T1-PRI environments.
If you dial a number to access an outside line, enter the number.
Transfer start code
Warning
Leave this field blank in T1-PRI environments.
• Hook-flash (!)
The Brooktrout TR 114 requires a hook-flash to initialize the transfer. Enter ! if you are using a TR 114 Brooktrout card.
• Pause (,)
If transfers on your PBX require a waiting period after the hookflash, enter a comma (,) for each second wait time required.
• 5-second pause (;)
If transfers on your PBX require a waiting period of 5 seconds or more, enter ; for each 5-second pause.
• Wait for dial tone (W)
If transfers on your PBX require a dial tone before initializing the transfer, enter W.
You can combine hook-flash with pause or wait for dial tone.
Transfer end code
Warning
Leave this field blank in T1-PRI environments.
Some PBXs require the originating extension to remain active at the end of a transfer until the new call is processed and begins to ring. Enter a comma (,) for each second you wish the connection to remain active once the call has been transferred.
Default dialing restrictions
Enter the system default dialing restrictions. This will be the default if dialing restrictions are not entered for any organizational unit (group). This field is preconfigured to allow no outdialing.
Include all long distance codes, and all pre-dialing codes (for example, 1 for North American long distance dialing, PBXs requiring an outside line access code (usually 9), etc).
Restrictions begin with ! and accessible dialing strings have no prefix. Restricted and accessible dialing strings can be combined by separating them with commas. In all cases, the most exact match will be used. For example:
• !9 disallows all calls to numbers beginning with 9. If 9 is the outside line code for your PBX, this will disallow all calls outside of your PBX.
• !9,9055551234 disallows all calls to numbers beginning with 9, but allows calls to the specific number 9055551234.
• !9,905,!9055554567 disallows all calls to numbers beginning with 9, but allows all calls to area code 905 except calls to the specific number 9055554567.
If this field contains !0,!1,!2,!3,!4,!5,!6,!7,!8,!9 (preconfigured default) then no outdialing is permitted. If this field contains 0,1,2,3,4,5,6,7,8,9 then all dialing is unrestricted.
This field should not be left blank.
SMDI tab
If you are running Voice Services with incoming SMDI information, fill in the SMDI tab, based on these guidelines.
If you have no incoming SMDI or MCI information, leave this tab untouched and complete the Ports tab.
Allow Voice Services to control MWI
Select if you want users’ MWIs activated for all new messages (voice, text, and fax) and all new calendar entries. You also need to configure your PBX to allow Voice Services to control the MWIs. See your PBX manual for more information.
Enable MCI for NEC NEAX 2400
Select this checkbox only if you are using an NEC NEAX 2400 PBX.
First voice mail DN
Enter the lowest numbered DN on your NEC NEAX 2400 system. Do not enter anything in this field if you have any other PBX.
Enter the following information for each SMDI or MCI line:
MD
The Message Desk number for the SMDI connection, configured in the phone switch.
COM Port
The COM port you configured for this SMDI connection.
Starting Port #
The first port (from the Brooktrout configuration) in the SMDI range.
DN Range for MWI
The DNs served by this SMDI range.
Baud, Bits, Parity, Stop bits
Enter the corresponding values.
Ports tab
You need to dedicate incoming ports to perform specific call handling functions only if you are running Voice Services with no incoming SMDI or MCI information. You must dedicate a port for each incoming line for the Brooktrout card(s). With multiple incoming lines, you can configure hunt chains through your phone switch. You still need to dedicate all ports.
Dedicate ports as outlined below.
Note
Do not set anything on this tab if you have incoming SMDI or MCI information. The default value of ports is -1 to avoid confusion.
Port
Select the port number you want to dedicate to a specific feature.
You must dedicate a port for each incoming line.
Dedicated
Select to activate dedicated port use.
If you have a incoming line that you only want to dedicate at specific times, you can clear this box when the line is not dedicated.
Mailbox
Enter the DN corresponding to the dedicated port.
This field is only used if Mailbox is selected as the "Port use".
Port use
• Mailbox
Select to dedicated this port use for direct messaging to a selected Mailbox.
Since there is no SMDI information, custom greetings based on caller number and called number cannot be used.
Select this option to dedicate the port to be used for a voice menu.
• Express Delivery
Select to dedicate this port use for Express Delivery only.
• Login
Select to dedicate this port use for users to log into Voice Services. This will allow users to log in to listen to or compose messages.
Text-To-Speech tab
Text-to-speech folder
Enter the exact path to the folder where the text-to-speech engine is installed.
Licensed TTS engines
Enter the number of text-to-speech engines licensed for your system.
Volume level
The default volume level is 5. Tests on your specific system may determine that you need higher volume (higher value) or lower volume (lower value).
Advanced tab
Do not enter anything on this tab if your hardware configuration does not include Brooktrout TR114 voice cards.
The default settings on this tab are the average best configurations. Tests on your specific system may determine that these values need to be adjusted.
Advanced Brooktrout Options
Only use this section for analog systems using a Brooktrout TR114 card(s).
Automatic gain control target level
Turning off automatic gain control (AGC) has proven to cause DTMF issues and the failure of fax CNG tones during the record cycle. Values are 80 to 240 in increments of 20. (250 is the highest value, but is not an increment of 20). The default is 120.
Automatic gain control maximum gain
Valid values are 2, 3, 5, 7. The default value is 7.
DTMF play-back constraint
Valid values are 0 (none), 1 (relaxed), 2 (standard). The default is 2. Use this when getting false DTMF during message playback.
DTMF maximum allowable twist
The default is 5.
T1-PRI Options
Only use this section for digital systems using a T1-PRI interface.
Disable/enable B-channels at VS shutdown/startupSelect to automatically disable all B-channels if Voice Services shuts down and to automatically enable all B-channels when Voice Services starts up. This is used primarily for overflow solutions.
Allocate assigned T1 phone numbers as user DNs
If selected, numbers assigned to the T1 line can be assigned to users as DNs. Reserve a number as the pilot number and, if required, a number as the Express Delivery number.
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