Form sections
Use this form to customize voice greetings.
Name
Enter a name for the greeting. A standard external greeting that plays for all external callers could have the name "Standard external greeting".
Greeting type
Choose Internal if you want this greeting to play for internal callers only.
Choose External if you want this greeting to play for external callers only.
Choose Spoken name if this is your spoken name, to be used for system identification.
Choose Voice Menu if this is the greeting for your automated voice menu.
Status
Choose Enabled if you want this greeting to be active and play for the calls/callers it is customized to play for.
Choose Disabled to deactivate the greeting, but to save the customized options for future use.
Choose Override if you want this greeting to override all other greetings of this type.
General section
Use this section to enter information about who will hear this greeting and where the server will send this greeting.
Comments
Enter details about the greeting. If this is a standard external greeting that plays during regular business hours, a logical comment is Standard daytime external greeting.
Numbers dialed
This only applies if you have multiple phone numbers forwarding to your FirstClass Unified Messaging Mailbox and you want anyone calling a particular number to receive a customized message. Enter the phone number(s), including area code, that will receive the custom greeting, separated by commas.
For example, if your work phone, your digital cell phone, your analog cell phone, and your home phone are all linked to your Mailbox as valid phone numbers (your administrator can set this up), and you have a custom message you want played for calls to your home number, enter your home number in this field.
Caller numbers
This refers to specific incoming phone numbers. Enter the phone number(s), including area code, that will receive the custom greeting, separated by commas.
For example, if you want a client to receive a personal greeting, enter the phone number and record a personalized greeting that plays for that client only.
You can use * as a wildcard in this field. This means, if you want all callers from a particular area code (905, for instance) to receive this greeting, enter 905* in this field. All callers from the 905 area code will hear this greeting.
Do not enter 1 before a long distance number. If it is an international number, include the country code before the number.
Addressing Options
To
All your messages from callers who hear this greeting will be automatically forwarded to the address you enter in this field. This can be the name of a person who is in the FirstClass Directory, or any valid email address. You will not get a copy of this message in your Mailbox.
Cc
All your messages from callers who hear this greeting will be automatically copied to the address you enter in this field. This can be the name of a person who is in the FirstClass Directory, or any valid email address. You will get a copy of this message in your Mailbox.
Call Handling section
Use this section to give callers more or fewer call answering options.
Normal handling
If selected, this greeting will play and the caller can leave a message. This is the default setting.
Mark messages urgent
This gives messages a priority of urgent. This is useful if you set your paging preferences to only forward urgent messages.
Transfer to system number
Select if you want all calls to be transferred to the default system transfer number (usually Reception). Callers will not have the option of leaving a voice message. If you select this option and record a greeting for it, you may wish to inform callers they will be transferred after the greeting.
You do not have to have a voice greeting recorded to use this feature.
Transfer to custom number
This should be used like "Transfer to system number", but you can enter an extension or an external 10-digit number in the space provided. The caller will be transferred automatically and will not have the option of leaving a voice message. If callers provide feedback that they are being cut off when transferring, the system may be disconnecting too quickly and the number is not being properly processed. You can follow the number with a comma (,) for a one-second pause, or a semi-colon (;) for a five-second pause.
If you enter a tranfer number for key 0, this will override the system zero-out option (usually reception).
You do not have to have a voice greeting recorded to use this feature.
Disconnect after greeting
Callers who receive this greeting will have no messaging options. The greeting will play and the caller will be disconnected. If you select this option, and record a greeting for it, you may wish to inform callers they will be disconnected after the greeting.
You do not have to have a voice greeting recorded to use this feature.
Caller transfer
Allow callers to transfer is selected by default. This allows callers to use the transfer options you set in your voice preferences.
Clearing the checkbox will prevent callers from using your transfer options, which you set on your personal Preferences form, or the system transfer option.
Override transfer menu preferences allows you to override the transfer preferences you set on your personal Preferences form for this greeting only. Enter the key(s) and transfer number(s) you want to use as overrides.
Scheduling section
Use this section to schedule the greeting to play at specified times only.
Starts at
Choose the start date and time for this greeting.
Ends at
Choose the end date and time for this greeting.
Time zone
Choose the time zone associated with this schedule.
Duration
Choose the duration you want the greeting to play. Depending on your schedule, you may set only "Starts at" and "Duration" and the "Ends at" date and time will fill in automatically.
Color
Select a background color for this greeting in calendar view.
Repeat interval
If you want this greeting schedule to repeat at regular intervals, choose an interval from the dropdown list.
Repeat until
If you chose a repeat interval, you may wish to choose an end date from the dropdown calendar.
Faxes section
Use this section to override fax preferences.
Fax handling
Use preferences will activate the fax handling preferences you set in your voice preferences. This is the default setting for all greetings.
Override preferences will override your fax handling preferences for this greeting only.
Accept faxes chosen with Override preferences will accept faxes for this greeting type.
Format for incoming faxes
You may choose to receive faxes for this greeting in a different format than your default.
Each page as separate attachment (PCX) is the default. It makes downloading and saving selected pages of a fax easy.
If you select One attachment for all pages (DCX), all pages of the fax will be one large attachment. This is the preferred choice for longer faxes since you can then do one continuous download instead of many short downloads.
Do not play greeting
Select only if this greeting is set up specifically for faxes only.
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