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Basic hardware configurations
Voice Services requires one or more Brooktrout TR114 4L ISA or PCI cards to process incoming calls. This booklet explains how to install these cards, and configure them to be used with Voice Services to process direct incoming lines from the CO (usually Centrex) with not calling or called number information. Throughout the installation process, you should keep track of all settings on a worksheet modelled on the one found at the end of this booklet.
Brooktrout card
The Brooktrout card connects four analog phone lines to the PBX. These are the lines the actual call is transferred to in order to be processed by Voice Services. Usually, only the pilot number is ever dialed directly. This is how users log in and how all incoming calls are processed.
Each Brooktrout card has four blinking red lights (corresponding to the 4 lines). When a port is busy, the corresponding red light will be lit solidly for the duration of the call. When the caller hangs up, the light will begin to blink again. If there are no lights lit on the card, the card or the lines may be malfunctioning or the machine may have lost power.
The more Brooktrout cards you have (more users, more lines), the more available slots you will require on the Voice Services machine. For information on the number of ports required for your system, see the recommendations here.
Analog lines
If you have more than one incoming line, but you only want one line to be used as your organization’s called number, your telephone company will have to set up a hunt group for your phone lines. This is more commonly known as a modem pool and it ensures that if callers call your published number and it is busy, the call will automatically forward to the next available incoming line. This way you can avoid callers hearing a busy tone.
Installing the Brooktrout card(s)
Insert the Brooktrout card(s) into the slot(s) in the Voice Services machine as explained in the Brooktrout installation manual.
Install the Brooktrout software
1 Download the required Brooktrout software from the Voice Services CD.
There are three folders the Brooktrout driver requires:
• Install
• Kernel
• User.
2 Run Install.exe to install the Brooktrout driver.
3 Enter the number of lines you are installing (4 per card).
Setting the number of rings
Depending on how you are dedicating ports for Voice Services, you may have to change the default number of rings before connection on the Brooktrout card.
If you are running Voice Services with the pilot number port dedicated directly to a voice menu, and you do not want to hear the phone ring when the call comes in, you should leave the number of rings to the default (this should be 1).
If you have a live person who may answer incoming calls during business hours, the number of rings should be set to a logical number (3 or 4). After this number of rings, the call will be answered by the Brooktrout card and processed as you have dedicated the port.
To change the number of rings:
1 Make a backup copy of the BTCALL.cfg file (in \FCServer\).
2 Open the BTCALL.cfg file (it is a text editable file).
3 Change the value at nrings to the number of rings you require.
4 Save your changes and close the file.
Configuring PCI Brooktrout card(s)
1 Enter the following information when prompted:
IRQ -1
DMA -1
Start faxinit on startup yes
Additional parameters required? no
2 Go to Faxinit.
Configuring ISA Brooktrout card(s)
Use defaults unless otherwise specified:
IRQ
5 (recommended)
Any available number between 1 and 10 can be used. For multi-card installations, use the same IRQ number for all cards. Remember to enter this number on the worksheet for future reference.
Set Base I/O address
For a one-card system, the base I/O address should be 260.
For a two-card system, the base I/O addresses should be 260 and 280.
For additional cards, see the chart in the Brooktrout manual.
Ensure the Base I/O address is entered on the worksheet.
DMA
1 (recommended)
Kernel buffer size
8092 (default)
Kernel IRZ size
10 (default)
Enable default?
No
Start driver automatically?
Yes (default)
Load faxinit on startup?
Yes
Additiional parameters file
Enter the full path to the address file.
Example: c:\winnt\bfax\address
Address file (ISA card only)
Create the address file:
1 Create a new text (ASCII) file using Notepad.
For a one-card system with a starting I/O of 260, the file will contain one line only:
addrs 264 4
For a two-card system with starting I/Os of 260 and 280, the file will contain two lines:
addrs 264 4
addrs 284 4
2 Save the file with the exact full path you specified above.
3 Open Windows Explorer and delete the .txt extension.
Faxinit
When installation is complete, ensure the following files are in your hard disk in the directory c:\winnt\bfax\:
• bfax.sys
• faxinit.exe
• runfaxin.exe.
After faxinit.exe runs, a log file will be created called faxinit.log. Details about faxinit.log are described in Verify hardware install.
At this point, there should be no lights lit on the Brooktrout cards. Once Voice Services has started and the software configurations have been set by following instructions in the administrator's online help, the lights on the Brooktrout cards should flash randomly.
Configure the dedicated ports
See the Voice Services Administration form, Ports tab for instructions about dedicating ports on the Voice Admin form. For calls with no SMDI information, each port must be dedicated for Voice Services to process calls.
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