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Types of voice greetings
For all external calls, the system will look for an external greeting.
For all internal calls, the system will look for an internal greeting. If there is no internal greeting, the system will look for an external greeting to play.
Both external and internal greetings will be searched for in the following order:
Scheduled greeting with override
Scheduled greetings with a status of override will override all other greetings during the scheduled time.
Scheduled greeting
Scheduled greetings will play at scheduled times, overriding any non-scheduled external greeting. You can have scheduled greetings which play for specific called numbers, or for chosen callers. If there is a schedule conflict, the most recently created scheduled greeting will play.
Greeting for calling or called number
You can have greetings which play for specific called numbers (if you have more than one phone number linked to your FirstClass Unified Communications Mailbox), or for chosen callers (calling number). The system will check for these settings and override other less customized greetings.
Enabled greeting
This is a standard enabled greeting with no custom settings. Your external greeting will play for internal callers if you have not recorded an internal greeting.
Spoken name
Your spoken name will identify you as the sender for any voice message sent to FirstClass Unified Communications users. If you record no other greetings, your spoken name and the default system greeting will play for all callers.
System greeting
If you have recorded no greetings, the system greeting will play and the system will play your name using text-to-speech if you have this feature installed. The system greeting will be similar to the following:
"Welcome to FirstClass Call Answering. <Name> is not available to take your call at this time. Please leave a name, number and message after the tone."
Creating voice greetings
If you urgently need to create a new greeting, but you have only FirstClass client access (no phone available) you can record a new greeting by doing the following. Remember that the sound quality may not be as high as a recording done by phone.
To create a greeting using the FirstClass client:
1 Open your Voice Greetings folder on your Desktop.
If the folder is not on your Desktop, choose File > Open > Voice Greetings. The folder will open and will be automatically added to your Desktop.
2 Click the new greeting icon to create a new greeting,
or choose File > New > New voice greeting.
3 Record your greeting.
Click Record on the recorder panel and record your greeting using your computer’s microphone.
Click Stop to stop recording.
4 Customize the greeting using the Voice Greetings form instructions.
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