 |
| |
|
Replying to messages
You can send a message reply to:
• the message sender plus all other recipients of the message
• just the sender
• just the conference that contains the message, if the message is in a conference.
If you simply reply to a message without specifying recipients, the reply is sent to your default reply recipients, or, in the case of a message in a conference, to the conference's default reply recipients.
No matter how you decide to direct your reply, you can update the reply recipients just as you would address any other message.
A message reply is given a subject of "Re:" plus the subject of the original message.
Replying to voice messages
You can reply to any voice message from a FirstClass Unified Communications user who called from an identified FirstClass Unified Communications number.
If you want to include the original message with the reply, forward the message instead of replying to it, and add your comments to the forwarded message.
Specifying default reply recipients
You can specify who will receive your replies to messages by default. This default only affects your private mail, not messages in conferences. Conferences have their own default reply recipients.
To specify the default recipients for your replies, choose your default recipients at "Reply preference" in your mail rules preferences.
Replying to your default recipients
To reply to your default recipients:
1 Select or open the message to which you want to reply.
2 Choose Message > Reply.
3 Type and send your reply as you would any message.
Replying to everyone
To reply to the sender and all recipients of a message, choose Message > Reply Special > Reply All with the message selected or open.
The sender's name is placed in the "To" field of the reply. The names of all other reply recipients are placed in the "Cc" field.
Replying to senders only
To reply to just the sender of a message, choose Message > Reply Special > Reply Sender with the message selected or open.
To reply to just the original sender of a forwarded message, choose Message > Reply Special > Reply Original Author with the message selected or open.
Replying to conferences only
To reply to just the conference that contains a message, choose Message > Reply Special > Reply Conference with the message selected or open.
Quoting original messages
You can quote all or part of a message when you reply to it. A quote is prefaced by the name of the original sender.
Quoting part of a message
To partially quote a message in your reply:
1 Open the message to which you want to reply.
2 Select the text you want to quote.
3 Choose Message > Reply.
4 Prepare and send the reply as usual.
You can type your reply above, below, or interspersed within the quoted text.
Quoting the whole message
To quote all of a message in your reply:
1 Open the message to which you want to reply.
2 Choose Message > Reply Special > Reply with Quote.
3 Prepare and send the reply as usual.
You can type your reply above, below, or interspersed within the quoted text.
Note
If you want to direct your reply using menu commands such as Reply Sender, rather than sending it to your default reply recipients or updating the reply envelope, you must select the text you want to quote. You cannot choose both Reply with Quote and a directed reply menu command.
Specifying quoted text formatting
Quoted text is normally formatted in a special way, to differentiate it from your reply text. By default, FirstClass formats quoted text as black text on a gray background, as in this example:
 To change the way quoted text is formatted by default, specify the font attributes you want at "Quoted text" in your content view preferences.
Replying automatically
You can make FirstClass reply automatically to messages that are sent to you. This is useful, for example, if you want to inform people that you are not available that day.
To turn on automatic reply, update the "Automatically reply to" fields in your mail rules preferences.
|