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Listening to voice messages
Download the voice attachment to play the voice message.
Your listening options will depend on your personal computer hardware and software configurations.
Reading fax messages
To open a fax message, click it. The fax pages will be attached to the message.
If you have set your preferences to receive each page as a separate file (PCX), there will be one attachment per page.
If you have set your preferences to receive the entire fax as one file (DCX), there will be one attachment.
To view a fax page, download the attachment.
Working with unread messages
Opening only unread messages
To open the next unread message, open a message, then click Next Unread.
To open the previous unread message, open a message, then click Previous Unread.
Turning unread flags off and on
When a message is unread, a red flag is displayed beside it. You will also see a red flag beside the icon for your Mailbox or a conference that contains unread messages.
After you open an unread message, the red flag beside the message disappears. If you want this message to attract your attention again, you can put the flag back. To do this, select the message, then click Mark as Read. To remove this flag again, do the same thing.
Shortcut
Click the flag column beside the message to turn the flag off or on.
Showing only unread messages
You can tell FirstClass to show only unread messages in a container. This can be useful for cutting down the time it takes to see the list of messages.
When you show only unread messages in your Mailbox, your Mailbox will still show all messages that you sent.
To show only unread messages, choose Yes at "Show only unread items" in your viewing preferences.
Working with message threads
Messages with the same subject, that were sent in reply to other messages, are presented in a special way. As replies to messages accumulate, they create a thread of related messages. Each reply in the thread is numbered; by default, the subject of the first reply starts with "Re:", the subject of the reply to this reply starts with "Re(2):", and so on. When you group messages by subject in List view, all older messages in a thread are grouped under the most recent message.
Following message threads
If you open a message that is part of a thread, you can open the next message in the thread by clicking Next in Thread.
To open the previous message in this thread, click Previous in Thread.
Dealing with Called, No message notifications
If someone phones but doesn’t leave a message, you will see a Called, No message notification listing the caller's phone number and location.
If you do not want to receive these notifications for all of some callers, change your voice messaging preferences.
Dealing with junk mail
FirstClass can block certain types of mail automatically on the assumption that it is unsolicited (junk) mail. You can decide whether to accept or reject this mail. For details on what FirstClass considers junk, contact your administrator.
Note
Your administrator may have defined other types of mail as junk, such as mail coming from a particular address. You will not see this mail.
To specify how you want to handle the mail that FirstClass considers junk, choose the option you want at "Junk mail handling" in your mail rules preferences.
In addition, you can define what you consider to be junk mail (for example, mail from a particular address) and create rules that tell FirstClass what to do with this mail.
Retrieving mail from Internet mail accounts
You can import mail from POP3 mail accounts into your FirstClass account, so that mail from all accounts appears in your FirstClass Mailbox. To do this:
1 Click Import Accounts in your mail rules preferences.
2 Update the Mail Import form.
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